Lifetime Care

We believe jewelry should stay with you for a long time.

That’s why every IKATTERIKAT piece comes with Lifetime Care — our lifetime repair service created to help you care for your jewelry, even long after you bring it home.

Your piece may change, age, or need a little care along the way. Whenever that happens, we’re here to help.

YOUR LIFETIME CARE

Every IKATTERIKAT piece is eligible for our Lifetime Care repair service.

First Repair — Complimentary

Your first repair is complimentary, as long as the materials that need to be replaced do not exceed 60% of the original piece.

If more than 60% of the materials need to be replaced, additional charges may apply depending on the materials required.

Second Repair & Beyond

Already used your complimentary repair? Your Lifetime Care doesn’t stop there.

Your IKATTERIKAT piece can still be repaired with us. Starting from the second repair, service fees depending on the repair and materials required.

We will always inspect your jewelry and inform you of any applicable charges before proceeding.

Minor Care Stays Complimentary

Minor repairs that do not require replacement materials remain complimentary, including after your first repair.

This may include:

Open or loose string
Stopper adjustment
Reconnecting existing components
Minor adjustments using the original materials

WHAT’S COVERED

Lifetime Care covers repair and maintenance of your IKATTERIKAT jewelry as long as the piece can still be repaired and the required materials are available.

Depending on the condition of your jewelry, we can help with:

Broken or loose strings
Restringing
Stopper adjustments
Loose or disconnected components
Minor clasp or hardware repairs
Replacement of missing or damaged materials, subject to availability and additional charges
Other repairable damage assessed by our team

Because each repair can be different, our team will inspect your piece before confirming the repair method and any applicable charges.

WHAT’S NOT INCLUDED AS COMPLIMENTARY CARE

Lifetime Care means you can always come back to us for repair. However, it does not mean every repair or replacement will always be free.

Complimentary Care does not include:

Fading or changes in gold/silver plating due to wear
Lost gemstones, pearls, beads, charms, chains, or other components
Replacement of more than 60% of the original materials on the first repair
Replacement materials required due to loss or significant damage
Shipping costs for sending and returning repair items

Don’t worry — this doesn’t necessarily mean your piece can’t be repaired. Our team will check it first and let you know what we can do.

HOW TO CLAIM YOUR LIFETIME CARE

SHIPPING

Contact Our Admin

Before sending or bringing your jewelry to one of our locations, please contact IKATTERIKAT Admin first.

You will be ask to fill out the form. Our Admin will record your repair request and guide you through the next steps.

Send or Bring Your Jewelry

Once your request has been confirmed by our Admin, we’ll let you know where your jewelry should be sent or brought for repair.

If you choose to bring your piece to one of our stores or booths, please make sure you have received confirmation from Admin beforehand.

Our store team can only receive repair items that have been registered and confirmed by Admin.

Repair & Return

Once confirmed, your piece will enter our repair process.

Repair time may vary depending on:

The condition of the jewelry
Type of repair required
Material availability

Once your jewelry is ready, we’ll contact you regarding pickup or return shipping.

Prepare Your Warranty Card

Please prepare your IKATTERIKAT Warranty Card when making a Lifetime Care claim.

Your Warranty Card contains your purchase information and will also be used to record your repair history.

Please keep your Warranty Card safely.

We’ll Check Your Piece

Once received, our team will inspect your jewelry and determine what kind of repair is needed.

If replacement materials or additional repair costs are required, we’ll inform you of the details and estimated cost before we proceed.

Nothing will be replaced or charged without confirmation.

Shipping costs for repair items are the responsibility of the customer.

This includes shipping the jewelry to IKATTERIKAT and return shipping after the repair is completed.

We recommend using a trackable shipping service and packing your jewelry securely when sending it to us.

KEEP YOUR PIECE WITH YOU, LONGER.

A little everyday care can help your IKATTERIKAT jewelry stay beautiful for longer.

Avoid direct contact with:

Water · Perfume · Lotion · Alcohol · Chemicals

We also recommend removing your jewelry before showering, swimming, exercising, or sleeping.

After wearing, gently wipe your jewelry and store it separately in a dry place. Natural wear may happen over time and that’s okay. Your jewelry is made to be worn, not kept untouched.